If you see a crash report - "SoundID Reference quit unexpectedly", whilst using or connecting a UAD audio interface, this guide will highlight the problem and provide a workaround for affected users.
In this article:
Status: in development
Resolution version: TBD, Expected release: TBD
Article updated: Nov 10, 2023
Crash with UAD devices
There is a known issue with the latest release, version 220.127.116.11, where the SoundID Reference standalone app crashes once a Universal Audio device is connected. This affects multiple models from UA, including Arrow, Apollo, Solo, etc.). We're investigating this crash and will implement a fix as soon as possible.
Currently, for those who encounter this issue, it's recommended to revert back to the previous version. In order to do so, follow these steps:
- Uninstall SoundID Reference. How to uninstall SoundID Reference? [MAC]
- Launch the installer (download here) and click on Customize
- Click on the dropdown menu and select version 18.104.22.168 (marked as "Beta")
- Click on the Install button to proceed