Zane

If you are experiencing the SoundID Reference plugin outputting low volume when opening a Pro Tools session, this article provides more details on the issue and a workaround   In this article: Plu...

Hi Corentin Chantrelle, thanks for reaching, sorry to hear that you have encountered some trouble. There is a known issue with the SoundID Reference app crashing when a UAD device is connected, our...

Hi John Kurian & maciek.djd - if the 5.7.2 version installer is showing that the installation failed, please check if SoundID Reference has installed despite the message. It should be that the soft...

If you own a specific headphone model that is not currently listed in the supported models list, you can Submit a model request From the app Headphone search, click on Not on the list?     Are ...

Hi cw68841183, thanks for reaching out, sorry to hear there is some trouble. Are you able to re-add your output device in the app via the “Add new output” and select your device? Is the output devi...

Hi alowendgrowl, thanks for reaching out! It looks like you also made a post regarding some issues with the measurement process in the Reference 4 Community. I would recommend here as well to go th...

Hi, thanks for your reply and for specifying a bit further on the issue.Yes, if you are using the Virtual Windows Audio driver, then the issue with no sound after sleep/hibernation may be present. ...

Hi rorytruestory777, thanks for your headphone model request - I have taken a note of it for our audio team.If there are any other headphone models you would like to see supported in SoundID Refere...

Hi Jacob Swekla, ric.dominy, Shane Madzen & Ralph Dagza,  thanks for your comments. I have opened up individual support requests on your behalves, so we can look into the issues mentioned. 

Hi Lybe Prod, thanks for reaching out!If you're encountering an issue with downloading the SoundID Reference installer, please see our guide for a few things to check here: Unable to download Sound...