Find the help you need

Search for guides on product features and troubleshooting issues.

Promoted articles

  • How to trial and activate Virtual Monitoring Add-on

    Start a free trial or activate your license for the Virtual Monitoring Add-on for SoundID Reference.    In this article: Launch a free trial for the Virtual Monitoring Add-on Activate a permanent ...

  • Summer sale 2024

    This article outlines the sales pricing for the Summer Sale 2024, with direct links to the Sonarworks Store.   In this article:  Summer Sale 2024 Full license deals License upgrade deals License u...

  • Shipping delay Jun 21 - Jun 26, 2024

      SHIPPING DELAY NOTICE!    Due to the Midsummer public holidays in Europe, there will be a shipping delay for physical products purchased in the Sonarworks Store. Physical products ordered after ...

  • Current software issues - how to revert back to a previous version

    Up-to-date information on known critical issues with the SoundID Reference software. iIf you encounter any of these issues, try the suggested solutions below before while we work on permanent fixes...

  • [MAC] SoundID Reference crash when connecting a UAD device - issue fixed

    If you encounter a crash report "SoundID Reference quit unexpectedly" while using or connecting a Universal Audio (UAD) audio interface, this guide details the problem and provides a workaround for...

  • [MAC] No sound / no calibration effect

    If there is no calibration effect or no sound present when the SoundID Reference standalone app is launched, check our suggestions below to troubleshoot and resolve the issue.  In this article: No...

  • [MAC] "CoreAudio driver went missing" error

    If you encounter a "CoreAudio driver went missing" error on your Mac device, check the troubleshooting steps in this guide that should help with removing the error.    In this article: CoreAudio d...

  • [WIN] "SoundID Reference has stopped working" crash

    When SoundID Reference crashes and shows a "SoundID Reference has stopped working" message, this article will help you report and resolve it.    In this article: "SoundID Reference has stopped wor...

  • Plugin bypass function not working in DAW since 5.9.2 update - issue fixed

    Plugin bypass function in DAW not working correctly for the SoundID Reference plugin since the 5.9.2 version update. This guide features a workaround and the coming bug-fix status updates.    In th...

  • Installation issues on Windows

    If you're experiencing an issue with installing SoundID Reference on your Windows computer, this guide provides troubleshooting tips to resolve the problem. In this article:  Microsoft Visual Libr...