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Search for guides on product features and troubleshooting issues.
We've recently made updates to our Help & Support center which has moved the "My support requests" option from your Sonarworks account to the help center section. How to submit a support request...
This guide highlights critical issues that are known to us in the SoundID Reference 5.7, if you encounter one of them, try the suggested solutions before a hotfix release. This article covers the...
If you're encountering a problem with SoundID Reference not showing up as output in Sound or Audio MIDI Setup, this guide provides HAL log extraction and solutions to overcome the issue. This art...
If you noticed a high CPU utilization whilst using the SoundID Reference app, this guide will explain a potential cause of this and provide a workaround for anyone affected by this issue. This ar...
In this article: CoreAudio driver went missing What can be done to fix this? CoreAudio driver went missing This error message was introduced in the SoundID Reference standalone app since vers...
If you see the "Error while loading the calibration profile" message, this guide explains the known issue and provides solutions to resolve the issue with a headphone profile. This article covers...
In this article: Clear the configuration data Clearing user & license data, and reactivating Removing SoundID Reference license from Sonarworks Account In case you are experiencing issues with ...
If you're seeing a "File not found" message in the SoundID Reference app, this guide details the known issue and provides tips on how to restore your speaker profiles. ...