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  • How to contact Sonarworks support

    We've recently made updates to our Help & Support center which has moved the "My support requests" option from your Sonarworks account to the help center section.    How to submit a support request...

  • 5.7 update issues - how to revert back to a previous version

    In this article: 5.7.2 update main issues 5.7.3 update main issues [MAC] Reverting back to the 5.6.1 version Reverting back to the 5.7.2 version [MAC]   With the release of the SoundID Reference ...

  • Missing driver after updating to 5.7.3 [MAC]

    Status: in development Resolution version: 5.7.3.x hotfix, Expected release: ASAPArticle updated: Sep 15, 2023   In this article: SoundID Reference does not show up as audio device HAL logging Sol...

  • High CPU with the SoundID Reference standalone app [MAC]

    In this article: CoreAudio and SonarworksASPProxy cause a high CPU  Workaround   CoreAudio and SonarworksASPProxy cause a high CPU  With the release of SoundID Reference version 5.7.3, some users...

  • "CoreAudio driver went missing" error [MAC]

      In this article: CoreAudio driver went missing What can be done to fix this?   CoreAudio driver went missing This error message was introduced in the SoundID Reference standalone app since vers...

  • "Error while loading the calibration profile" [MAC]

    Status: issue resolved Resolution version: 5.7.3.17 - download centerRelease date: Sep 06, 2023 - release notes   NOTE! Despite the implemented fix, it may be required to follow the below steps onc...

  • SoundID Reference app not launching after update

    In this article: Clear the configuration data Clearing user & license data, and reactivating Removing SoundID Reference license from Sonarworks Account   In case you are experiencing issues with ...

  • [MAC] Missing speaker profiles: "File not found"

    Status: Issue resolved  Resolution version: 5.7.3.17 - download centerRelease date: Sep 06, 2023 - release notes Note for macOS users: Since version 5.4.0 (Oct 18, 2022) the folder destination has ...