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Promoted articles
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How to contact Sonarworks support
We've recently made updates to our Help & Support center which has moved the "My support requests" option from your Sonarworks account to the help center section. How to submit a support request...
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5.7 update issues - how to revert back to a previous version
In this article: 5.7.2 update main issues 5.7.3 update main issues [MAC] Reverting back to the 5.6.1 version Reverting back to the 5.7.2 version [MAC] With the release of the SoundID Reference ...
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Missing driver after updating to 5.7.3 [MAC]
Status: in development Resolution version: 5.7.3.x hotfix, Expected release: ASAPArticle updated: Sep 15, 2023 In this article: SoundID Reference does not show up as audio device HAL logging Sol...
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High CPU with the SoundID Reference standalone app [MAC]
In this article: CoreAudio and SonarworksASPProxy cause a high CPU Workaround CoreAudio and SonarworksASPProxy cause a high CPU With the release of SoundID Reference version 5.7.3, some users...
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"CoreAudio driver went missing" error [MAC]
In this article: CoreAudio driver went missing What can be done to fix this? CoreAudio driver went missing This error message was introduced in the SoundID Reference standalone app since vers...
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"Error while loading the calibration profile" [MAC]
Status: issue resolved Resolution version: 5.7.3.17 - download centerRelease date: Sep 06, 2023 - release notes NOTE! Despite the implemented fix, it may be required to follow the below steps onc...
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SoundID Reference app not launching after update
In this article: Clear the configuration data Clearing user & license data, and reactivating Removing SoundID Reference license from Sonarworks Account In case you are experiencing issues with ...
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[MAC] Missing speaker profiles: "File not found"
Status: Issue resolved Resolution version: 5.7.3.17 - download centerRelease date: Sep 06, 2023 - release notes Note for macOS users: Since version 5.4.0 (Oct 18, 2022) the folder destination has ...
