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Promoted articles
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How to contact Sonarworks support
We've recently made updates to our Help & Support center which has moved the "My support requests" option from your Sonarworks account to the help center section. How to submit a support request...
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5.7 update issues - how to revert back to a previous version
This guide highlights critical issues that are known to us in the SoundID Reference 5.7, if you encounter one of them, try the suggested solutions before a hotfix release. This article covers the...
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SoundID Reference missing from Mac sound output 5.7.3 [MAC]
If you're encountering a problem with SoundID Reference not showing up as output in Sound or Audio MIDI Setup, this guide provides HAL log extraction and solutions to overcome the issue. This art...
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High CPU with the SoundID Reference standalone app [MAC]
If you noticed a high CPU utilization whilst using the SoundID Reference app, this guide will explain a potential cause of this and provide a workaround for anyone affected by this issue. This ar...
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"CoreAudio driver went missing" error [MAC]
In this article: CoreAudio driver went missing What can be done to fix this? CoreAudio driver went missing This error message was introduced in the SoundID Reference standalone app since vers...
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"Error while loading the calibration profile" [MAC]
If you see the "Error while loading the calibration profile" message, this guide explains the known issue and provides solutions to resolve the issue with a headphone profile. This article covers...
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SoundID Reference app not launching after update
In this article: Clear the configuration data Clearing user & license data, and reactivating Removing SoundID Reference license from Sonarworks Account In case you are experiencing issues with ...
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[MAC] Missing speaker profiles: "File not found"
If you're seeing a "File not found" message in the SoundID Reference app, this guide details the known issue and provides tips on how to restore your speaker profiles. ...
