This guide highlights critical issues that are known to us in since SoundID Reference 5.7, if you encounter one of them, try the suggested solutions before a hotfix release.
In this article:
With the release of the SoundID Reference version 5.7, we have received several critical issues reports from our users, who have been affected by one of the issues listed below.
Our development team is looking into the cause of the problems, and a fix update will be released as soon as possible.
Update issues
- SoundID Reference systemwide freezes on macOS - localized issue: only users based in China are affected. A fix for this is in progress, but for now, the only solution is reverting back to the 5.6.1 version (see below).
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SoundID Reference AAX plugin is not validated in Pro Tools - not recognized as 64-bit. Small group of users affected. A fix for this is in progress, but for now, the only solution is reverting back to the 5.6.1 version (see below).
- Missing driver after updating to 5.7.3 [MAC] - solutions and workarounds are available (learn more in the article), and a permanent fix is in development. If a workaround cannot be established as described in the article, revert back to the 5.7.2 version (see below).
- CoreAudio and SonarworksASPProxy high CPU [MAC] - only macOS 10.14 Mojave users are affected. The issue is under investigation, for now, the only solution is to revert back to the 5.7.2 version (see below).
- SoundID Reference crash when connecting a UAD device [MAC] - only Universal Audio / UAD device users are affected. The issue is under investigation, for now, the only solution is to revert back to the 5.7.2 version (see below).
Reverting back to the 5.6.1 version
- Back up your speaker profiles: Where can I find my speaker profile?
- Uninstall the current version as shown here:
How to uninstall SoundID Reference? [MAC]
How to uninstall SoundID Reference? [WIN] - Download and install version 5.6.1.4 here:
macOS download
Windows download
Reverting back to the 5.7.2 version [MAC]
- Back up your speaker profiles: Where can I find my speaker profile?
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Delete the HAL driver file from this location:
Macintosh HD/Library/Audio/Plug-Ins/HAL/SoundID Reference.driver - Uninstall the current version as shown here: How to uninstall SoundID Reference? [MAC]
- Launch the regular online installer (download here) and click on Customize
- Click on the dropdown menu and select version 5.7.2.7 (marked as "Beta")
6 comments
Thank you very much.
By installing version 5.6, the issue of not being able to start was successfully resolved.
after the latest update all my profiles are gone!!! Now I have measure again!!! And the volume is not correct when opening as plugin in the latest Protools on Ventura. To put it inactive an active it is ok, but also very annoying!
Hi Arno Willemstein, sorry to hear about this!
We are aware of a known issue with missing speaker profiles after updating, however, with version 5.7.3., we implemented a backup mechanism, which would make a backup of your profiles and configuration data. If you had updated from version 5.7.3. to 5.8., the backup mechanism should have been triggered. In case you updated from a version older than 5.7.3., I would recommend checking out some recovery tips here: [MAC] Missing speaker profiles: "File not found"
I will also open a support request with you regarding the volume issue you have mentioned, so we can check further on that.
After reverting back everything works fine... Until you restart then you are FORCED by the app to upgrade, pop up window stays in front of everything and you can not remove it so this solution is useless.
Hi peodepitte, thanks for your comment! If the update pop-up cannot be removed via the "Dismiss" button, please click on the "Update" button as this should remove the notification. You can then close the installer that will show up as you can choose to stay on the current version you have installed.
This way the update pop-up will not appear upon the next launches of the standalone app.
After that, please go to "Preferences" in the app and disable the "Software update is available" notification (at the very bottom) by toggling it to Off:
Thanks for letting me know, I will downgrade and then turn off software updates!