If SoundID Reference is not showing up as an output in macOS Sound settings or Audio MIDI Setup, this guide provides workarounds to overcome the issue and more details.
In this article:
- SoundID Reference does not show up as audio device
- HAL driver logging
Status: in development
Resolution version: TBD, Expected release: ASAP
Article updated: Nov 30, 2023
SoundID Reference does not show up as audio device
For some users, after updating SoundID Reference to 126.96.36.199, SoundID Reference is no longer available as an audio output device in Sound > Output / Audio MIDI Setup. No audio is received by the driver, nor outputted to the audio interface or system output. In this case, the HAL driver is not functioning correctly.
Our Development Team is currently investigating the issue for a priority fix.
Restarting playback engine
Restarting the playback engine from the Output Panel will reboot the SoundID Reference driver and return it to a working state in most cases:
- Open the SoundID Reference standalone app
- Navigate to your assigned audio interface in the Output Panel
- Click on '…' (the three-dot menu) > Device settings
- Click on Restart playback engine
Delete the HAL driver and perform a full reinstall
If the first solution fails, perform a full uninstall (make sure to remove the HAL driver file too), and reinstall SoundID Reference again:
- Delete the HAL driver file from this location:
Macintosh HD/Library/Audio/Plug-Ins/HAL/SoundID Reference.driver
- Perform a full uninstall as shown here: How to uninstall SoundID Reference (Mac)? (back up your speaker profiles)
Go back to the solution above if the driver is still missing after the reinstall: Force quit and relaunch the SoundID Reference.driver
Revert to the previous driver version (188.8.131.52)
If the workarounds listed above are not helpful, we recommend returning to the previous version of the driver until a permanent fix is implemented:
- Uninstall SoundID Reference. How to uninstall SoundID Reference? [MAC]
- Launch the installer (download here) and click on Customize
- Click on the dropdown menu and select version 184.108.40.206 (marked as "Beta")
- Click on the Install button to proceed
HAL driver logging
To further our investigation of the macOS driver issue, we must obtain additional (HAL) driver logs. Attached to this article you’ll find a logger that will automate this process.
The new logger version (added in Nov 30) will stay active throughout computer sleep and reboot cycles, which is usually when the driver disappears. This should provide our team with the information needed for a fix. Follow the steps below and send us the logs in a support request:
- Make sure the SoundID Reference 220.127.116.11 update is installed (download here)
- Quit the SoundID Reference app fully: How to fully quit the SoundID Reference app?
- Download and extract the HALLogger-18.104.22.168.zip file, attached to this article below. Make sure not to move or delete this folder for the remaining steps
- Run the HAL Logger 'Installer' and follow the instructions. Note that you might be required to allow it System Settings: Security & Privacy > scroll down to Security > Open Anyway
Open Activity Monitor and ensure the 'HALLoggerDaemon' process is running
- Go to the Sonarworks Logs directory and check for two new files created: HAL.log.gz and Setup.log
Proceed with your regular workflow - playing local audio, browser playback, etc. Keep the logger running throughout several computer sleep and reboot cycles, until you notice the driver has gone missing again
- Return to the folder containing the HALLogger, and run the 'Uninstaller' file
- Collect the HAL.log.gz and Setup.log logs, and also the latest regular session logs - collect everything in the Sonarworks Logs directory and attach the files to your support request