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Hi, thanks for your comments, sorry to hear about this!
We did encounter some server issues on Tuesday, it's possible the crashing was related to that. Let me know whether the issue still persists or everything is working normally, thank you!
Hi Harry Tarlton, sorry to hear about this, I see you're also in contact with our support team directly, we'll assist further in the ticket.
In case anyone is encountering a crash when launching the app, we are aware of an issue with the SoundID Reference standalone app crashing if a UAD device is connected to the computer: SoundID Reference crash when connecting a UAD device [MAC]
If you don't have a UAD device connected, but a crash is still occuring, please consider deleting the systemwide config file as well as the user and license files, see our guides below: Deleting the config file in SoundID Reference standalone app Deleting user.json and license.json files (you will have to log in again and reactivate the license after deleting these files) - I recommend doing this if the plugin is crashing as well, it sounds like it may be a corrupted license file issue.
If the problems persist, of course, please let us know. Thanks!
4 comments
Yup same here. This application is part of my workflow and it's really screwing me right now.
Hi, thanks for your comments, sorry to hear about this!
We did encounter some server issues on Tuesday, it's possible the crashing was related to that. Let me know whether the issue still persists or everything is working normally, thank you!
I'm experiencing the same issue also + the plugin is crashing Cubase on opening sessions which is really throwing a spanner in the works
Hi Harry Tarlton, sorry to hear about this, I see you're also in contact with our support team directly, we'll assist further in the ticket.
In case anyone is encountering a crash when launching the app, we are aware of an issue with the SoundID Reference standalone app crashing if a UAD device is connected to the computer: SoundID Reference crash when connecting a UAD device [MAC]
If you don't have a UAD device connected, but a crash is still occuring, please consider deleting the systemwide config file as well as the user and license files, see our guides below:
Deleting the config file in SoundID Reference standalone app
Deleting user.json and license.json files (you will have to log in again and reactivate the license after deleting these files) - I recommend doing this if the plugin is crashing as well, it sounds like it may be a corrupted license file issue.
If the problems persist, of course, please let us know. Thanks!