Many Bugs and issues with SoundID Reference at launch

Still no update, no fixes.... nada... 

Hi Pter, 

Sorry to hear you're also getting stuck with issues! My colleague Artjoms sent an extensive reply to your support request but we never heard back from you. Can you please check your email for that response and try the suggested solutions and provide the requested info?

A huge chunk of these issues was already fixed with our 5.0.1 update, however, I should mention that we have just gone through a massive software code refactoring project, see details in our release notes) so we're expecting most of these issues to be gone (v5.0.2 is already available in Beta, should be fully released within a week or so - see Beta install instructions here). The core stability of the software should be massively improved with the coming update release!

So, I tried the beta and 85% of the issues are still present and some are even worse. I’ve decided to go back to Reference 4. Here’s an addendum to the list of issues with some new ones 🤦🏻‍♂️ Midi mapping completely disappeared, the audio degradation happens faster now and there’s a new fade in effect after switching presets that kills all objectivity…

- [x] It will randomly lower the current presets output volume when starting up or switching between presets, (I mean the actual output volume slider of the preset inside sound id reference).
- [x] The target curve duplicate button only creates a new target curve, not a duplicate…

- [x] Systemwide’s audio starts to degrade after some minutes streaming video from popular sites (Netflix, Youtube, etc.) or sometimes even from iTunes playback.
- [ ] Privacy concerns regarding the plugin trying to connect to Sonarworks servers every time the plugin is opened.
- [x] Systemwide will randomly change the output channels on the selected output device on load.

Cheers

I absolutely agree. SoundID Reference only worked for me perfectly for about a month, after that using it has been a nightmare. The SoundID Reference app slows down my mac so bad that even basic tasks like opening Finder takes 10 seconds.

Hi Rodrigo & Akshay,

Thank you for commenting, and our apologies for the belated attendance to this post!

So sorry to hear that you were encountering some troubles with the software! I see that our support team has been able to assist in your submitted support tickets. Thank you for taking the time to reach out to our team and reporting these bugs, it helps us improve the product. We are continuously working on making the software better, so your feedback is certainly appreciated. 

Hi Zane, that’s not quite true, there’s some issues that still persist on the latest version. (although good strides have been made towards the right direction):
- [ ] Privacy concerns regarding the plugin trying to connect to Sonarworks servers every time the plugin is opened.
- [ ] Systemwide is not even close to near zero latency. Even when bypassed, it still produces quite a delay. Tracking with it is impossible (even when disabled)(I’m on a fully loaded Retina iMac).
- [ ] Presets don’t carry over from Systemwide to plugin.
- [ ] Occasionally on computer startup, Sound ID will have no sound going through it for some reason. After quitting the program It won’t start up again. Force quitting its process in activity monitor is the only way to restart it. After that all is well.
- [ ] Some weird issues happen with the preset volume slider when switching between presets with midi. It’s as if it doesn’t remember the next preset’s volume slider position and changes it randomly. Changing between presets with the mouse works as expected.
- [ ] Constant crashes, one of the times it crashed it deleted all my settings inside Systemwide. (Had to re configure all my midi mappings, presets, custom target curves, etc)
- [ ] Duplicating a custom target curve does nothing to retain its settings.

Cheers,
R

Hi Rodrigo,

Thanks for your comment!

Certainly, I am happy to address the issues you have mentioned in your comment here as well:

• Privacy concerns regarding the plugin - this is performed in accordance with the Sonarworks EULA. We don't have access to and are not processing data outside of what is included and described in the EULA.
• Near 0 latency - near-zero latency is available for Windows users with the new drivers we introduced with SoundID Reference as we worked on improving the experience which was lagging behind a bit. However, we are planning improvements in this regard for Mac as well, of course, although we don't have specific details to share at this time. Meanwhile, I can recommend using the plugin for 0 latency.
• Presets in the systemwide app will not sync over to the plugin, you are correct. Presets created in the systemwide app are independent from the plugin presets, and vice versa. However, plugin presets will carry over between the various plugin types (VST, AU, AAX). This is something that we can look into as a further improvement, so I have taken a note of your feedback.
• No sound going through the app on computer startup - I see you have reported this to our team in your support request and we'll investigate it further as more specifics need to be gathered.
• Issues with preset volume slider with midi - I see you have reported this to our team in your support request as well and we'll investigate it further as more information is necessary.
• Crashes with systemwide - I see you have reported this to our team in your support request and we'll investigate it further as more information is needed.
• Duplicating a custom target curve does not retain settings - to confirm, you are duplicating a custom preset, correct? If so, then this is certainly unexpected behavior as the duplicate custom preset should retain the same settings as the original custom preset. I see you have reported this in your support request as well and we'll check on it closer.

27 de julio y el midi sigue roto no puedo utilizar mi controlador por que soundid reference bloquea midi si desenchufo se cierra y siempre es lo mismo lastima por que es una excelente herramienta, lo mejor es que no lo compre solo use la version demo. pero si lo arreglan estoy dispuesto a comprarlo saludos