Hello,
System as follows,
Sound ID Reference v5.9.2, Pro Tools 2021.10.0
Mac OS Catalina 10.15.7
27" iMac, Late 2012, 3.4Ghz Quad Core Intel Core i7, 16Gb RAM, 1600MHz DDR3, NVIDIA Ge Force GTX 680MX, 2Gb.
Audio Hardware, Alesis io2, via USB interface.
Until recently, Pro Tools played audio through Sound ID Reference Systemwide without issue (although the AAX plugin still fails to authenticate). Now when Pro Tools attempts to send audio via Systemwide, Pro Tools crashes and reports error ‘CPU Overload Error AAE - 6101’.
Pro Tools works perfectly when sending audio direcly to my io2 audio interface.
Other audio software, such as Music works fine with Systemwide.
I have updated SoundID Reference recently, but I'm not sure whether the issue concerned was present prior to the latest update.
Regards,
Paul
2 comments
Hi Paul Nicholas, thanks for reaching out, sorry to hear about this issue.
I've responded to your comment on the release notes post regarding this as well, so I will include a snippet of my response here:
Since you have mentioned you are on macOS Catalina, I have to note that there is a known issue of a couple of processes running high CPU when SoundID Reference version 5.7.3 or newer is installed, see more details here: [MAC] CoreAudio and SonarworksASPProxy high CPU (on macOS 10.14 & 10.15) (it might be worth checking on your device whether you observe a similar behavior).
I have opened up a support request on your behalf regarding the issue, so we can check it closer and understand what is causing it.
Hi,
We wanted to provide an update on the high CPU issue some users are encountering on macOS 10.14 and 10.15 versions.
With the release of a new SoundID Reference update (v5.10.0) on March 26, 2024, SoundID Reference will no longer support macOS 10.14 and 10.15. If you have encountered the high CPU issue on your device, please visit our support guide for more information on OS version support drop and issue workaround options here: [MAC] CoreAudio and SonarworksASPProxy high CPU (on macOS 10.14 & 10.15)