It's been almost one month since the abominable release of 5.7.3.17 with no applicable resolutions to the problems Sonarworks bestowed upon the SoundID community. When are these well-known issues for MAC OS users going to be fixed? The aggravation is beyond measure.
21 comments
Hi all,
Thank you for your activity on this post and thank you for your patience while we work on fixing known issues in SoundID Reference.
I wanted to let you know that we have released a new SoundID Reference beta version 5.9.1.2 which includes a fix for the SoundID Reference missing from sound settings on macOS issue. If this is a problem that you have also encountered, we would really appreciate it if you could try out this beta and let us know whether the issue is fixed on your machines.
To install the beta version, please follow the instructions available in our guide here: SoundID Reference missing from Mac sound output [MAC]: Install beta
Let me know how this goes if you have the chance to try out the beta. Thanks in advance!
Indeed, something bad is happening over there at Sonarworks.
Hi, thanks for your feedback!
Our developers are investigating the reported issues with SoundID Reference v5.7.3.17 update. Unfortunately, we don't yet have news on a fix version, but we will make sure to update you once we have more details available. Thank you for standing by while we are looking into this.
yep, still waiting for something to happen
Turned on Sound ID today
Everything is gone! no presets or all the profiles I carefully put in. I have put up with all the glitches in the last 2 years. This is unacceptable.Turning off this software until this gets fixed
Mac OS Sonoma
I just came across this thread tonight. I see that I'm not the only one experiencing a lot of bugs with this software. The application is no longer opening. It instantly quits and refuses to open. This started happening out of nowhere just a few minutes ago.
yes, systemwide is useless at this point.
I would suggest AT LEAST releasing the last beta as the main release then working from there
New version downloaded this morning. All SEEMS fine. 5.8.0.235
Yep, crashing on startup again after updating. Interestingly, @wats434 says they received version 5.8.0.235, but I just updated and the version I have is 5.8.0.231. This is on Windows 10 Pro. I found this error in the SoundIDReference_CEF_.log [1010/131042.521:ERROR:icu_util.cc(249)] Couldn't mmap icu data file. Oh well, sending a report now.
yeah, still not working here.... did a full uninstall and installed version 5.8.0.231 on Mac. wonder how wats434 snagged .235??
I am not venturing past 5.7.2.7 until all is fixed. At least that version seems stable on the latest MAC OS.
mike what's your computer specs?
Apple Mac Studio M1 Max 10/32C 64 GB RAM / 4 TB SSD
I just updated and still having issues getting the application to open. When it does open, a notification pops up telling me to enable the microphone in the security section of my system preferences despite it being enabled already. I'm on a Mac btw.
New updated not working. Crashing. Great. No versions of the software are working. At. All.
mpenton, I reverted back 5.7.2.7 and got it to work on my MAC Studio system. Your can download that version HERE. The directions for uninstalling the current version is HERE. You also need to delete the HAL driver (a step the tech guys failed to mention) but don't delete your calibration files. This is the only way I could get back to normal until the upgrade storm settles and is stable.
Thanks, mike
Here to chime in that version 5.8.0.23 does NOT resolve the coreaudiod high CPU / fans-are-now-hair-dryers issue caused by SonarworksASPProxy in my case either - hope that saves someone else the effort in trying; it's still busted.
Original support note: https://soundid-reference.support.sonarworks.com/hc/en-us/articles/13569516258322-High-CPU-with-the-SoundID-Reference-standalone-app-MAC-
Reverting to 5.7.2.7 works OK here.
Hi all, thanks for your comments here!
I wanted to note that the SoundID Reference 5.8.0. update does not yet include the fixes for the reported macOS issues that appeared with the 5.7.3. update (such as the missing driver, SonarworksASPProxy high CPU, app crash with UAD devices connected). Our team is still investigating the issue reported and I hope we can release a fix update soon, we'll make sure to update you on that.
As for any issues encountered after the 5.8.0 update, please let us know. I see some of you have already sent in support tickets about the crashes or launching issues - thank you very much for this!
Hey Zane, isn't that like manufacturing and selling a new car without a steering wheel and then releasing a new model with upgraded leather interior and sound system that still has no steering wheel? Good grief!!!
mike Nailed it.