Can’t select audio interface on Mac

Hi all,

I wanted to post an update here and let you know that we have released a new SoundID Reference update (v5.9.1.3) today, Jan 24, 2024, which includes a fix for the SoundID Reference missing from sound output settings on macOS issue. With this update, the SoundID Reference audio device should be available in Mac Sound settings and Audio MIDI when the SoundID Reference app is running. For those encountering this issue with the previous versions, we recommend updating to the latest version.

To install this update, download the SoundID Reference installer from our download center here and proceed with the installation.

If there is an issue remaining after installing the update, please check the tips mentioned  here: [MAC] No sound / no calibration effect

Thank you for your patience while we were working on resolving this issue. Let us know how it is working for you! 

Edit: removed redundant support article link of a resolved issue, updated links 

Same here.. Did an uninstall and reinstall with limited success; the SoundID Reference output reappeared but then again vanished after a computer restart..

osx 10.15.7 (19H2)

Hi, 

Thanks for reaching out, sorry to hear you are encountering some trouble!

If SoundID Reference is not appearing as an audio device after the 5.7.3.17 update, please make sure to update to the latest version of SoundID Reference. Issue resolved since 5.9.1 update.

Edit: removed redundant support article link of a resolved issue

Hi all, 

I wanted to follow up on this post and let you know that we have released a new SoundID Reference beta version 5.9.1.2 which includes a fix for the SoundID Reference missing from sound settings on macOS issue. If this is a problem that you have also encountered, we would really appreciate it if you could try out this beta and let us know whether the issue is fixed on your machines.

Update: issue has been resolved since the 5.9.1 update of SoundID Reference. 

Edit: removed redundant support article link of a resolved issue

Hi all,

I wanted to post an update here as well and let you know that we have released a new SoundID Reference update (v5.9.1.3) today, Jan 24, 2024, which includes a fix for the SoundID Reference missing from sound output settings on macOS issue. With this update, the SoundID Reference audio device should be available in Mac Sound settings and Audio MIDI when the SoundID Reference app is running. For those encountering this issue with the previous versions, we recommend updating to the latest version.

To install this update, download the SoundID Reference installer from our download center here and proceed with the installation.

Thank you for your patience while we were working on resolving this issue. Let us know how it is working for you! 

Edit: removed redundant support article link of a resolved issue