SoundID Reference cannot be used on the M2 MAX processor's macbook pro (mac os13.5.1)

Answered
kanema8611
0

Hi, my SoundID Reference cannot be used on the M2 MAX processor's macbook pro (mac os13.5.1) .Occasionally, it works normally for 2-3 seconds and gets stuck for minutes then keeps repeating like this.But When I inserting it to Cubase as VST can be used. What is the problem?

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3 comments

Zane
0

Hi kanema8611, thanks for your post, sorry to hear you are encountering this issue! 

We've recently released a new beta version of SoundID Reference which includes a major macOS driver rework and addresses various issues. I recommend trying out the beta and checking whether it improves the performance of the app on your machine. For more details and instructions on the beta install, see our community post here: [NEW BETA] macOS driver update beta testing (SoundID Reference beta version 5.7.3.)

Best regards,
Zane

kanema8611
1

Hi Zane.I had tried the new beta version 5.7.3 driver you recommended, follow your community post step by step.But nothing happen,the problem still exists.

Zane
0

Hi kanema8611, thanks for the update, sorry to hear the issue persists!

I see you have opened a support ticket and we'll gather more details on the behavior of the issue and assist you further. 

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