SoundID Reference Measure Oria measurement fails repeatedly.

(I haven't been able to get more than a list of stock starter questions back from Sonarworks support so far, with no real acknowledgment of what I actually wrote and sent, but maybe someone else has encountered this and found a solution. For posterity, all of this was with version 5.10.0.54)

I have a brand new Oria and bought it with Sonarworks. Calibration repeatedly fails, though at different steps (e.g., Room Response, or Volume Measurement). 

On advice from Audient, (whose support people actually do read what you write and respond) I went back and checked the SoundID Reference Measure Hardware setup page. All channels did seem to be mapped to the proper Oria channels. However, testing thoroughly, the test tones for Ltr and Rtr do not sound. All other channel test tones sound and in the correct speakers. That is, in SoundID Reference Measurement, in the right of the screen shot, all buttons with a “play” triangle and the word Test play the test tone properly EXCEPT the ones for Ltr and Rtr. Similarly, clicking the speaker positions further to the right sounds test tones in the proper speakers for all but Ltr and Rtr.

The Mac and Oria -are- configured correctly. -All- test tones, including Ltr and Rtr, sound properly from Audio MIDI Setup (when SoundID isn't running and their sound driver hasn't hijacked the sysem, at least). Further, the Dolby 7.1.4 Channel ID track on Apple Music properly sounds each channel.

Any ideas on how to get Ltr and Rtr to play test tones, which I am hoping will then also get them the calibration tones playing properly and let calibration complete?

(For perspective, I am moving to this Oria from a Focusrite 8 Pre, BSS BluDAN DANTE-BluLink Interface, JBL Intonato 24 combo. I was able to get that conglomeration working and calibrated my system in less time than I've spent debugging Sonarworks already. Extremely disappointed.)

FOLLOWUP - Generic non-Oria calibration runs, but doesn't EQ Ltr or Rtr?

If you tell Sonarworks you are calibrating a generic system INSTEAD of an Oria, you can get a calibration to run to completion. You do need to remap the speakers in the hardware setup screen, but it will run. 

I was able to export the profile to the Oria app using the instructions here: 

https://soundid-reference.support.sonarworks.com/hc/en-us/articles/4407057579922-Applying-calibration-on-supported-devices

(However, I had to be scolded by a dialog box that I hadn't used the Oria measurement flow before it would export. Yeah, being able to use that would have been super if it worked.)

However, after import, LTR and RTR do not appear to be calibrated. Their EQ curves are flat, unlike the other 10 speakers. 

By the way, there REALLY should be a step in the Measure app reminded you to go set and turn on Crossover for all of the speakers after it creates the New Measurement profile. Even if you have 80Hz set for the ear-levels and heights, Measure will make a new profile with crossovers OFF and set to 100Hz. I remembered the first five times, and of course, on the experiment that partially worked, I forgot.