Missing speaker profiles: "File not found" [MAC]

In this article:

• Missing speaker profiles from SoundID Reference
• Solution pre-Public release 5.7.3

Status: Issue resolved  
Resolution version: 5.7.3.17 - download center
Release date: Sep 06, 2023 - release notes

Note for macOS users: Since version 5.4.0 (Oct 18, 2022) the folder destination has been moved from ~/Library/Sonarworks to ~/Library/Application Support/Sonarworks

Missing speaker profiles from SoundID Reference

We have received reports of speaker profiles missing or deleted from the Sonarworks Projects folder without the end-user's acknowledgment. The SoundID Reference software will show a "File not found" error message indicating that the calibration file previously used was not found due to the profile being moved or deleted. Our Development Team has implemented a fix in the latest release. 

Solution pre-Public release 5.7.3

First thing, we recommend installing the latest public release. 

Solutions for restoring lost speaker profiles before the full release

• Time Machine file restore
• Check if the file was shared, uploaded to cloud storage, etc.
• Remeasure your speakers in SoundID Reference Measure

1. Make sure your Time Machine backup disk is connected to your computer.
2. Click the Apple logo > System Preferences > Time Machine icon. The icon looks like a curving arrow pointing downward that surrounds a clock face. Clicking this will open Time Machine preferences.
3. Check the box next to “Show Time Machine in the menu bar.” The Time Machine icon will now be in the menu bar.
4. Click the Time Machine icon in the menu bar. This looks like a clock with an arrow pointing counterclockwise.
5. Then select Enter Time Machine. 
6. Find the file or folder you want to restore. You will see all your previous saves stacked on top of one another. The farther back they are, the longer it has been since that save was made. You can also see when the backup was made by looking at the timeline in the bottom-right corner. You can use the space bar to preview the file to make sure it’s the correct one.
7. Click Restore.

If you're unable to use Time Machine to restore the data, you will have to measure your speakers one more time. We apologize for any inconvenience.