"Error while loading the calibration profile" [MAC]

If you see the "Error while loading the calibration profile" message, this guide explains the known issue and provides solutions to resolve the issue with a headphone profile.

 

In this article:

 

Status: issue resolved
Resolution version: 5.7.3.17 - download center
Release date: Sep 06, 2023 - release notes

 

NOTE! Despite the implemented fix, it may be required to follow the below steps once more after updating to this full release. 

 

Error when loading the calibration profile

We are aware of an issue where SoundID Reference gives an error message when a headphone profile is being loaded. This can happen in both the plugin and the standalone app:

"Error while loading the calibration profile"

 

Screenshot_2022-06-28_at_09.37.53.png

 

Follow these steps to resolve the issue

As the issue is resolved in the latest release, install it first. Follow the below steps. 

  1. Install the new update: Download center
  2. Delete all Headphone profiles
  3. Clear the preset configuration in both the standalone app and the plugin as shown here:
    1. Deleting the config file in SoundID Reference standalone app
    2. Deleting the config file in SoundID Reference DAW plugin
  4. Delete the corrupted headphone profile (the .swhp file) in the Sonarworks Projects folder:

    Macintosh HD/Users/your_username/Library/Application Support/Sonarworks/SoundID Reference/Sonarworks Projects
  5. Relaunch the standalone app/plugin and create a new preset to re-download the headphone profile ('Add a new headphone profile')

 

NOTE! The User/Library directory is hidden on macOS by default. To show hidden files, use the Command + Shift + "." (dot) key command in Finder, or follow the directions here: How to show hidden files Mac and Windows?

 

If the issue persists, reach out to us, mentioning the following: 

  • After redownloading the profile via DAW, is it running fine in standalone?
  • After redownloading the profile via standalone app, is it running fine in DAW?
  • Share a screenshot of the Project folder

    Macintosh HD/Users/your_username/Library/Application Support/Sonarworks/SoundID Reference/Sonarworks Projects
  • Is DAW running in Rosetta mode when adding the new profile? 
  • Send your profile

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